Currently, only Apple has made the delete function for mandatory apps published on its App Store. In Malaysia, 99 percent smartphones users download their apps from the Apple AppStore, Google Play, Huawei AppGallery, and Windows Phone Apps. Such dormant accounts with personal details increase the quantity of actionable data leaks. It is a deliberate business practice to retain personal data. This additional step was designed to discourage users from deleting their personal details. Users cannot delete their personal details after they decide to stop using those services permanently.Ĭertain website operators require users to send an email for account deletion. The majority of consumer websites and smartphone apps do not have such a function. This self-reinforcing vicious cycle can only be broken by strengthening digital privacy.įirstly, an account delete function should be made mandatory for apps and websites. Thus, scammers continue to raise the price for leaked data on the dark web, which motivates hackers to steal more digital data. These leaks increase the success rate of scams. In turn, scammers utilise these data leaks to provide certain accurate information to convince and terrorise victims. Additionally, leaks from e-commerce websites such as consumer activities and debit card details allow scammers to impersonate as bank staff, police officers, and Bank Negara officers. Hackers monetise these data leaks by selling it on the dark web to potential scammers.ĭata leak from financial surveys and consumer loyalty programmes provide scammers with the information of the potential victims’ financial capacity. Cumulatively, more data is leaked from the private sector than the public sector. However, data leaks are more common in private sectors compared to the public sector. The amount of data compromised per leak is higher in the public sector compared to the private sector. The weaknesses in digital privacy regulation had increased the quantity and quality of actionable data leaks. The Covid-19 pandemic had increased the amount of personal data available due accelerated digitalisation. Unknown to the masses, there is a strong correlation between the number of scams and digital data leaks. The government must implement concrete macro-policies to curb scams such as improving digital privacy. For the record, the most popular tip for essay writing during SPM exams is to include public campaigns as a solution for all social problems. Meanwhile, ruling career politicians are trapped within the “SPM mentality” by launching multiple “awareness” campaigns to tackle scams. LETTER | Between January 2019 and July 2022, Malaysians lost over RM2 billion to digital scams.
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